@JamesDeldo Important things you should know about recovering your account: Fill out the form: https://forms.gle/aJSCLSeoUHZ1SGL98 Make sure you fill it correctly. Make sure you provide: 1) your ID; 2) the email address you use to receive the results; 3) the most important thing is your top-up records. If you have funded your account before, you must provide your top-up records (Google Play receipts, app receipts, or codashop) in as much detail as possible. Otherwise, the 100% account WILL NOT be restored. Q: What if I have not set up an email address for my account? A: Leave as: didnt put any@gmail.com Q: What if I don't remember any account information? (birthday, safty, etc.) A: If you have done RECEIVING UPDATE before, please make sure you include your top-up records in the form, we will check it; If you have not replenished your account before, and other information does not match the system, then we are sorry that your account will not be restored. Q: Do I need to answer all the questions on the form? A: Yes, and you must answer them accurately. Q : What if I let a friend top up me? A: Ask him / her to provide notes and attach them to the form. Remember: never divulge personal information.