Hello,
Important things u should know about recovering your account:

1.Fill the form: https://forms.gle/aJSCLSeoUHZ1SGL98

2. Make sure you have filled it properly. Make sure that you’ve provided:

i) your ID;

ii)the email you are using to receive the results;

iii) the most important thing is your top-up records. If you have topped up before, you should provide your top-up records （google play receipts, app pay receipts, or codashop）as detailed as possible. Otherwise, the account 100% WILL NOT be recovered.

FAQs:

Q: What if I didn’t set an email to my account?
A: Leave it as: didn't put any@example.com

Q: What if I didn’t remember any info of the account? (birthday, safety, etc. )
A: If you have TOPPED UP before, make sure you have provided your top-up records in the form, we’ll check that; if you didn’t top up before., and the other information didn’t match with the system, then sorry the account won’t be recovered.

Q: Do I need to answer every question in the form?
A: Yes and you should answer them precisely.

Q：What if I let my friend topped me up?
A: Ask him/her for records and attach them in the form.

Remember: Never give away any personal Infos.
Hope you understood clearly, Thanks!