Cant login to account
Whenever i try to login to my account Goodmatthew02 it says invalid name but if i try to create a account with the name Goodmatthew02 it says it already exists can yiu please help me? Thanks
Carlos_BGMX last edited by
@Matthewalt25 Important things u should know about recovering your account:
1.Fill the form: https://forms.gle/aJSCLSeoUHZ1SGL98
2.Make sure you have filled it properly. Make sure that you’ve provided: 1) your ID; 2)the email you are using to receive the results; 3) the most important thing is your top up records. If you have topped up before, you should provide your top up records （google play receipts, app pay receipts or codashop）as detailed as possible. Otherwise the account 100% WILL NOT be recovered.
Q: What if I didn’t set an email to my account?
A: Leave it as : didnt put email@example.com
Q: What if I didn’t remember any info of the account ? (birthday, safty, etc. )
A: If you have TOPPED UP before, make sure you have provided your top up records in the form, we’ll check that; if you didn’t top up before., and the other information didn’t match with the system, then sorry the account won’t be recovered.
Q: Do I need to answer every question in the form?
A: Yes and you should answer them precisely.
Q：What if I let my friend topped me up?
A: Ask him/her for records and attach them in the form.
Remember: Never give away any personal infos.
Hi I don't remember the time I last logged in with my account because I only tried to login now but it failed, And I also don't remember my USER ID. But I have Topped up. My name on the game is Goodmatthew02
Update/Edit : I have found my User ID.
Hi I have successfully answered the form.
Hi I have Successfully logged in I just forgot that I can log in using my ID