my game not starting :(

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this launcher photo

@Galaxy_Ruler Please upload the last two logs On internet and send the link here so that developers can fix it

@Allizwel002 said in my game not starting :

client.log

u mean just copy and paste in chrome , search and send the link ( srry i am irritating u guys so much )

@Galaxy_Ruler no, I mean open the file, and take a screen shot of it, we want the message in the file.

@Allizwel002 said in my game not starting :

%LOCALAPPDATA%\BlockmanGo
this ?

@Galaxy_Ruler sorry for not descripe it in details,

1. please open client.log in \client\document and take a screen shot
2. please open launcher.log in \launcher and take a screen shot

@Allizwel002 

@Allizwel002 

pls guys reply me i have been waiting all day for a reply how to fix this problem

@Galaxy_Ruler umm Try Uninstall and install again

u dont know how much i have uninstalled and re-installed all the files litterally every thing

@Galaxy_Ruler sry for the late reply, you should take a screen shot like this.

@Allizwel002 this ?

@Allizwel002 whenever i try to play game it downloads the map and then shows faild to load map

@Galaxy_Ruler emmm, seems no issue on the launcher log, please also take a screen shot of the client log in /client/document

@ARYANGUPTA
Please copy and paste the '%LOCALAPPDATA%\BlockmanGo' to the file explorer
and upload:

client.log in the client\document folder
Upload these three files to other website and share the link to us, thanks

@Allizwel002

but i cant see client log in that file when i opened launcher file it showed a file called launcher and when i opened it that picture came but when i open client file there is no such thing. Can u tell me is that thing which i must take pic in this photo ?

@Galaxy_Ruler on the picture you send above, you can see the document file, enter the file, and you can see the client.log

when i entered i saw this and i will show the pics inside those two files