help me

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ID: 21250384
My account was hacked
I sent this several times↓↓↓↓↓↓↓↓↓↓↓↓↓
https://forms.gle/hGTsDd1PXjPdjaXY7
but officer said the information was inadequate
i sent top up receipts: 3 screenshot
Please tell me why I failed
I can say old security setting, old name and old clan

@Nenia_BG sorry the form is not working pls wait until the form is fixed

@Mrdreamly
Dear player:
The form you submitted has been reviewed based on the information you submitted. But the information you submitted doesn't match with our system and we still need more information about your account

Thanks for your cooperation.
Have a nice day!
Best regards
BG official

--please do not reply this email

I have already received the email

@Nenia_BG did u ever topup in the acc?

@Nenia_BG oh ok

@Mrdreamly Pls go to my post and pls reply there I need help

@hacplshelpme where is it?

@Mrdreamly It is in account recovery appeal
I got hacked pls help me