Minigame Launching Error

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I cant enter any kind of minigames even if i try it close itself

I dont know if its a bug or i miss something can someone tell me if theres something needed to fix it ? like downloading something for it

can you please tell me some more details about this bug?

Phone:

BG ID:
BG Version:
Time:
Device name:

PC:

BG ID:
BG Version:
Time:
PC Version/Name

Thanks, we will try get this bug solved soon